The rules that govern our services, your orders, intellectual property, payments and everything in between. Plain language wherever possible.
These Terms and Conditions ("Terms") govern your use of the services offered by Lenz Music Lab through the website lenzmusiclab.com. By placing an order, purchasing any product, or subscribing to any service, you accept these Terms in full. Please read them carefully.
In compliance with Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), the entity providing these services is:
Lenz Music Lab (commercial name)
Legal name: [Pending — to be updated upon SL incorporation]
Tax ID (NIF/CIF): [Pending]
Commercial Registry: [Pending]
Registered address: Barcelona, Spain
Contact email: hello@lenzmusiclab.com
Website: lenzmusiclab.com
By accessing the website, placing an order, purchasing a product, or contracting any service, you confirm that:
We reserve the right to modify these Terms at any time. Updated versions will be published on this page with a new "Last updated" date. The version in force at the time you place an order will apply to that order.
For substantial changes affecting active services (e.g. ongoing memberships), we will notify you by email at least 30 days in advance.
Lenz Music Lab offers the following categories of services:
Detailed descriptions of each service and current pricing are available on the corresponding pages of the website.
All prices are displayed in Euros (EUR) and include applicable VAT where required by Spanish tax law. International orders may be subject to additional taxes or duties in the destination country, which are the buyer's responsibility.
We reserve the right to update prices at any time. The price in force at the time you complete the order will apply to that order.
Automatic discounts apply to multi-track orders of the same service:
Volume Packs (EP / Album / Label) have their own fixed pricing as displayed on the Pricing page.
Payments are processed securely through Stripe. Accepted methods include:
We do not store or have access to your payment card details. All card data is handled directly by Stripe in compliance with PCI-DSS standards.
An electronic invoice will be issued for every paid order and sent to the email address provided. Invoices comply with Spanish tax requirements (Royal Decree 1619/2012). Business customers must provide a valid Tax ID (NIF/CIF/VAT) before invoicing.
Audio post-production services are delivered according to one of three tiers selected at order:
Turnaround times start the next business day after:
Delays caused by incomplete information, files that don't meet technical specs, or unresponsiveness during the revision phase do not count against the agreed turnaround time.
Turnaround times are working time estimates, not strict deadlines. While we make every effort to meet them, delays may occasionally occur due to project complexity or scheduling. Significant delays will be communicated in advance.
Sample packs, presets, templates, and educational content are delivered immediately after payment confirmation via download link or account dashboard.
To order a service:
Our standard policy is unlimited revisions until you approve the final master/mix, subject to the following:
Once you approve the final version, the project is considered delivered and final. Any subsequent changes will be treated as a new order with separate pricing.
If you do not provide feedback within 30 calendar days from receiving a deliverable, the version is automatically considered approved.
You may cancel an order at any time before work begins and receive a full refund, minus any non-refundable payment processing fees (typically 1.5–2.9%).
Once work has begun, the order cannot be refunded, but you have full access to:
Once a digital product has been downloaded or accessed, refunds are generally not available, as the content cannot be returned. Exceptions apply for:
Refund requests for digital products must be submitted within 14 days of purchase to hello@lenzmusiclab.com.
Membership cancellation:
To cancel, log in to your account dashboard or email hello@lenzmusiclab.com.
Under EU consumer law (Directive 2011/83/EU, transposed in Spain by Royal Legislative Decree 1/2007), consumers have a 14-day cooling-off period to withdraw from distance contracts. However, this right has specific exceptions:
These services are personalized to your specific audio material and cannot be returned once started. By accepting these Terms and uploading your files, you expressly request that we begin service before the 14-day cooling-off period expires, and you acknowledge that:
Under Article 103.m of the Spanish Consumer Law, digital content delivered immediately upon purchase is exempt from the right of withdrawal, provided that:
This consent is granted by clicking "Buy" or "Download" on the product page.
You have 14 days from the start of a membership to withdraw, provided no content has been accessed. Once you have streamed any video or used any benefit, the right of withdrawal is lost.
If applicable, you can withdraw by sending a clear statement to hello@lenzmusiclab.com within 14 days of order, including:
Refunds are processed within 14 days using the original payment method.
You retain 100% of the rights to your audio material, both the original input and the processed result. Lenz Music Lab claims no copyright, ownership, or authorship over your tracks. We process your audio strictly according to your instructions.
We may reference completed work in our portfolio, "Before & After" samples, and educational content only with your explicit prior written consent. Without consent, your work remains confidential. Consent for promotional use, when given, is granted on a per-project basis and can be withdrawn at any time.
For ghost production services, full ownership and authorship rights are transferred to you upon final payment. Lenz Music Lab waives any claim to authorship credit or royalties from tracks produced under this service.
Products purchased from the sample shop come with a royalty-free, non-exclusive, perpetual license that allows you to:
However, you may NOT:
Videos purchased individually or accessed via membership are licensed for personal viewing only. You may not:
Membership subscribers retain access only while the membership is active. Individually purchased videos remain accessible for lifetime streaming.
All content on lenzmusiclab.com (text, design, graphics, code) is owned by Lenz Music Lab and protected by copyright. You may not copy, reproduce, or use the content without prior written permission.
To ensure best results and respect agreed turnaround times, audio files must meet the following technical requirements:
Same as above, plus:
Files that do not meet these requirements may result in additional fees or extended turnaround. We will contact you promptly if adjustments are needed.
Active membership grants access to:
Memberships are billed automatically using the payment method on file. Renewal happens at the end of each billing cycle (every 3 months for quarterly, every 12 months for annual).
You will receive a renewal reminder email 7 days before each automatic renewal.
Quarterly track feedback is a recorded video review (typically 5–10 minutes) covering main areas for improvement. It is not a full mix or master service — it's actionable critique. Submissions must be made within the quarter; unused submissions do not roll over.
Membership prices may be updated. Existing members will be notified at least 30 days in advance, and the new price will apply only from the next renewal. You may cancel before the next renewal if you don't agree with the new pricing.
Sample packs, presets, and templates are sold as digital downloads. Upon successful payment:
See section 9 ("Intellectual property") for the full license terms applicable to sample shop products.
Some products are offered for free. They are still subject to the same license terms (royalty-free, non-exclusive, no redistribution).
Bundle purchases include all products listed at the time of purchase. Products added to the bundle later are not retroactively included.
We commit to delivering all services with professional standards of skill, care, and diligence, using industry-standard equipment and techniques. The unlimited revision policy ensures the deliverables meet your expectations within the scope of the service ordered.
To the maximum extent permitted by applicable law:
You are responsible for keeping backups of all original audio files. While we maintain working copies during active projects, we do not guarantee long-term retention of your source material.
You confirm that all audio files submitted are either your original work or that you have the necessary licenses, permissions, and rights to have them processed by us. We assume no responsibility for copyright violations in submitted material.
Lenz Music Lab is not responsible for failure or delay in performance due to circumstances beyond reasonable control, including but not limited to:
In such cases, we will inform you as soon as possible and propose either an extended timeline or a refund for unfulfilled services.
Most issues can be resolved through direct communication. Before any formal action, please contact us at hello@lenzmusiclab.com and we will work in good faith to resolve the matter promptly.
If you are an EU consumer, you can access the European Commission's Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr
These Terms are governed by Spanish law, without regard to its conflict of law principles.
For disputes that cannot be resolved amicably:
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect. Invalid provisions will be replaced by valid ones that achieve the intended purpose as closely as possible.
For any question, concern, or request related to these Terms or any service:
Email (general): hello@lenzmusiclab.com
Email (privacy & legal): privacy@lenzmusiclab.com
Postal address: Lenz Music Lab — Barcelona, Spain
Website: lenzmusiclab.com
Response time: within 24 hours on business days
By using our services, you confirm that you have read and accept these Terms. Thank you for choosing Lenz Music Lab.